FAQs

1. What does Prime Sheds sell?

Prime Sheds offers outdoor garden sheds and storage solutions for homes and gardens across the United Kingdom.

2. How can I contact Prime Sheds?

Email us at support@shedsbuilder.co.uk or call +44 7988 031611.

Due to a high volume of enquiries, email is our preferred contact method because it provides a clear written record of your request.

3. What are your support hours?

Our support team is available Monday to Saturday, 9:00 AM to 5:00 PM.

4. How can I check my order status?

Please check your dispatch or tracking email. You can also contact us with your full name and order number.

5. Can I cancel my order?

You may request cancellation before your order has been dispatched. Email us as soon as possible at support@shedsbuilder.co.uk.

6. Can I return an item?

Returns may be accepted in accordance with our Refund and Return Policy. Please contact us before sending any item back.

7. Where should I send an approved return?

Approved returns should be sent to:

Units C1–C4, Junction 7 Business Park
Clayton-le-Moors
Accrington, BB5 5JW
United Kingdom

Do not send a return without receiving approval from our support team.

8. What should I do if my order arrives damaged?

Contact us promptly by email with your order number, a description of the issue and clear photographs of the item and packaging.

9. What should I do if I receive the wrong item?

Email us at support@shedsbuilder.co.uk with your order details and photographs. Our team will review the issue and provide further instructions.

10. Who operates Prime Sheds?

Prime Sheds is operated by BEDFORD SHEDS LIMITED, registered in the United Kingdom under Company Number 11134659.