Privacy Policy

This Privacy Policy explains how BEDFORD SHEDS LIMITED, trading as Prime Sheds, collects, uses, stores and protects personal information when you visit our website, contact us or place an order.

1. Who We Are

Prime Sheds is operated by:

BEDFORD SHEDS LIMITED
Company Number: 11134659

Website: primesheds.co.uk
Email: support@shedsbuilder.co.uk
Phone: +44 7988 031611

Business Address:
Unit 2.01, Hollinwood Business Centre
Albert Street
Hollinwood, Failsworth
OL8 3QL
United Kingdom

For the purposes of applicable UK data-protection law, BEDFORD SHEDS LIMITED is the data controller responsible for the personal information described in this Privacy Policy.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information.

Identity and contact information

This may include:

• Full name
• Billing address
• Delivery address
• Email address
• Telephone number

Order and transaction information

This may include:

• Products ordered
• Order number
• Order value
• Payment status
• Delivery and tracking information
• Returns, cancellations and refunds
• Communications relating to your order

Payment information

Payments may be processed by third-party payment providers.

We may receive limited payment information, such as payment confirmation, transaction references, payment method and billing details. We do not normally receive or store complete payment-card details where these are processed directly by the payment provider.

Customer-service information

When you contact us, we may collect:

• The contents of your enquiry
• Your order details
• Photographs or videos you provide
• Records of email or telephone communication
• Complaint, return or refund information

Due to the high volume of enquiries we receive, email is our preferred contact method because it provides a clear and transparent written record.

Website and technical information

When you use our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Time zone and approximate location
• Pages visited
• Referral source
• Website activity
• Cookie identifiers
• Security and diagnostic information

Marketing information

Where applicable, we may collect:

• Your marketing preferences
• Your newsletter subscription status
• Your responses to promotions
• Records of consent or withdrawal of consent

3. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order
• When you create an account
• When you contact our support team
• When you request a cancellation, return or refund
• When you subscribe to marketing
• When you submit a review or enquiry
• Automatically through cookies and similar technologies
• From payment processors, couriers and service providers
• From fraud-prevention and identity-verification providers
• From publicly available sources where legally permitted

4. How We Use Personal Information

We may use your personal information to:

• Process and manage orders
• Take and verify payments
• Arrange delivery
• Provide delivery and tracking updates
• Manage cancellations, returns and refunds
• Respond to enquiries and complaints
• Verify customer identity
• Prevent fraud and misuse
• Maintain the security of our website
• Improve our products, services and website
• Maintain business, accounting and tax records
• Comply with legal and regulatory obligations
• Establish, exercise or defend legal claims
• Send marketing where permitted
• Measure the effectiveness of advertising and website content

We will not use personal information for an unrelated purpose unless that use is compatible with the original purpose or we have another lawful reason to do so.

5. Our Lawful Bases

We process personal information only where we have a lawful basis.

Contract

We process information when it is necessary to:

• Process your order
• Take payment
• Arrange delivery
• Provide customer service
• Manage cancellations, returns and refunds
• Fulfil our obligations under a sales contract

Legal obligation

We may process information to comply with:

• Accounting and tax requirements
• Consumer-protection laws
• Fraud-prevention requirements
• Court orders
• Requests from regulators or public authorities
• Other applicable legal obligations

Legitimate interests

We may process information where necessary for our legitimate business interests, provided those interests do not override your rights.

These interests may include:

• Operating and improving our business
• Providing customer support
• Preventing fraud
• Securing our website
• Managing disputes
• Understanding website performance
• Protecting our legal rights
• Keeping appropriate business records

Consent

We may rely on consent for activities such as:

• Certain marketing communications
• Non-essential cookies
• Advertising or analytics technologies where consent is required

You may withdraw your consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

6. Order Processing and Delivery

To process and deliver an order, we may share relevant information with:

• Payment providers
• Delivery companies and couriers
• Warehouses and fulfilment partners
• Product suppliers
• Customer-support providers
• Website and ecommerce service providers

Only the information reasonably necessary to provide the relevant service should be shared.

For example, a delivery provider may receive your name, delivery address, telephone number, email address and order-delivery details.

7. How We Share Personal Information

We may share personal information with trusted third parties, including:

• Ecommerce platform providers
• Website-hosting providers
• Payment processors
• Banks and financial institutions
• Warehouses and fulfilment providers
• Couriers and delivery companies
• IT, security and fraud-prevention providers
• Analytics and advertising providers
• Email and customer-support providers
• Accountants, insurers, auditors and professional advisers
• Regulators, courts, law-enforcement agencies and public authorities

Service providers acting on our behalf are expected to process information only for authorised purposes and apply appropriate security measures.

We may also disclose information:

• Where required by law
• To protect customers, our business or another person
• To investigate fraud or unlawful activity
• In connection with a sale, merger, restructuring or transfer of the business

8. Selling Personal Information

We do not sell personal information to third parties for monetary payment.

We do not permit third parties to use customer information for their own unrelated marketing unless the customer has provided appropriate consent or another lawful basis applies.

9. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage and similar technologies.

These technologies may be used to:

• Keep the website functioning
• Remember shopping-cart contents
• Maintain website security
• Remember customer preferences
• Analyse website traffic
• Measure website performance
• Support advertising and marketing

Essential cookies

Essential cookies are required for functions such as checkout, security, shopping carts and website navigation. These cookies may operate without consent where legally permitted.

Non-essential cookies

Analytics, advertising and other non-essential cookies should be used only after appropriate consent where required.

You can manage your preferences through our cookie banner or browser settings. Disabling certain cookies may affect website functionality.

More detailed information may be provided in a separate Cookie Policy or cookie-preference tool.

10. Marketing Communications

We may send marketing emails where:

• You have given consent;
• The law otherwise permits us to contact you; or
• The communication relates to products or services that may reasonably interest an existing customer and applicable requirements are satisfied.

You may unsubscribe at any time by:

• Using the unsubscribe option in the communication; or
• Emailing support@shedsbuilder.co.uk

Service communications concerning orders, delivery, security, returns or account administration are not marketing messages and may still be sent where necessary.

We will not require you to receive marketing as a condition of purchasing a product.

11. International Data Transfers

Some service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal transfer mechanism and suitable protections are used.

These protections may include:

• A recognised adequacy arrangement
• Approved contractual safeguards
• Other legally permitted transfer mechanisms

You may contact us for further information about the safeguards used for relevant international transfers.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

Retention periods depend on:

• The nature of the information
• The reason it was collected
• Contractual requirements
• Legal and accounting obligations
• Fraud-prevention requirements
• The possibility of complaints or legal claims

Core order, transaction and accounting records may normally be retained for up to six years from the end of the relevant financial year, or longer where required by law, an investigation or a legal dispute.

Customer-service records may be retained for a reasonable period after an enquiry is resolved.

Marketing information may be retained until you unsubscribe or withdraw consent. We may retain a limited suppression record to ensure that we respect your request not to receive future marketing.

When information is no longer needed, it will be deleted, anonymised or securely disposed of.

13. Data Security

We use reasonable technical and organisational safeguards designed to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

Measures may include:

• Access controls
• Password protection
• Secure website connections
• Restricted staff access
• Security monitoring
• Backups
• Service-provider security requirements

No internet transmission or storage system can be guaranteed to be completely secure. Customers should also protect their account credentials and notify us of suspected unauthorised account activity.

14. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

• Be informed about how your information is used
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of information
• Request restriction of processing
• Object to certain processing
• Request transfer of eligible information
• Withdraw consent
• Object to direct marketing
• Complain to a data-protection regulator

These rights are not absolute and may be limited where an exemption or another legal requirement applies.

We may need to verify your identity before responding to a request.

To exercise a data-protection right, email:

support@shedsbuilder.co.uk

Please include the subject line “Data Protection Request” and clearly describe your request.

We will respond within the period required by applicable law.

15. Automated Decision-Making

We do not normally make decisions based solely on automated processing that produce legal or similarly significant effects for customers.

Automated systems may be used to support fraud prevention, payment verification, website security or order-risk assessment.

Where applicable law requires additional information or human review, we will provide it.

16. Children’s Privacy

Our website and products are intended for adults who are legally able to enter into a purchase contract.

We do not knowingly collect personal information directly from children for marketing or account-registration purposes.

If you believe a child has provided personal information without appropriate authorisation, contact us so that we can review and, where appropriate, delete it.

17. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy, security or content of third-party websites. You should review their privacy policies before submitting personal information.

18. Complaints

Please contact us first if you have concerns about how your personal information has been handled.

Email: support@shedsbuilder.co.uk

You also have the right to complain to the Information Commissioner’s Office, the United Kingdom’s data-protection regulator.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to:

• Our website or services
• Our data-processing activities
• Our service providers
• Applicable laws and regulatory guidance

The revised version will be published on this page with an updated revision date.

Material changes may also be communicated through the website or by another appropriate method.

20. Contact Us

For questions about this Privacy Policy or our handling of personal information, contact:

Prime Sheds
Operated by BEDFORD SHEDS LIMITED
Company Number: 11134659

Email: support@shedsbuilder.co.uk
Phone: +44 7988 031611
Support Hours: Monday–Saturday, 9:00 AM–5:00 PM

Business Address:
Unit 2.01, Hollinwood Business Centre
Albert Street
Hollinwood, Failsworth
OL8 3QL
United Kingdom