Payment Policy

This Payment Policy applies to purchases made through Sheds Builder, operated by BUILDINGS AND SHEDS LIMITED, Company Number 16852382.

1. Accepted Payment Methods

The payment methods currently accepted by Sheds Builder are displayed during checkout.

The available payment options may depend on your device, location and the payment services available when you place your order.

Please use a payment method that you are legally authorised to use.

2. Payment Currency

Unless otherwise clearly stated during checkout, all product prices and payments are displayed and processed in British pounds sterling (GBP).

If your bank or payment provider uses another currency, it may apply its own exchange rate or currency-conversion charges. These charges are controlled by your payment provider and are not collected by Sheds Builder.

3. Payment Timing

Full payment is required when you place your order.

Your order will not normally be processed until the payment has been successfully authorised or confirmed.

Submitting payment does not automatically guarantee that an order has been accepted. Order acceptance remains subject to product availability, successful payment verification and confirmation from Sheds Builder.

4. Payment Authorisation

When you submit an order, your bank or payment provider may:

• Authorise the payment immediately
• Place a temporary authorisation hold
• Request additional identity verification
• Decline the transaction

A temporary authorisation is not necessarily a completed charge. The timing for releasing a declined or cancelled authorisation is controlled by your bank or payment provider.

5. Payment Security

Payments are processed through secure third-party payment services.

Sheds Builder does not normally receive or store your complete payment-card details when payment is processed directly by an authorised payment provider.

You are responsible for keeping your payment details, passwords and account information secure.

Please contact us promptly if you believe that an unauthorised transaction has been connected to an order placed on our website.

6. Payment Fees

Sheds Builder does not add a separate surcharge for using a standard consumer debit card, credit card or supported electronic payment method.

Any charges independently applied by your bank, card issuer or currency provider remain your responsibility.

7. Failed or Declined Payments

A payment may be declined because of:

• Incorrect card or billing information
• Insufficient funds
• An expired payment method
• Security checks
• Bank restrictions
• Failed identity verification
• A technical issue with the payment provider

If payment fails, check the information entered or contact your bank or payment provider.

We cannot override a payment decision made by your bank or payment service.

8. Payment Verification and Fraud Prevention

We may conduct reasonable security and fraud-prevention checks before accepting or dispatching an order.

We may contact you to confirm:

• Your identity
• Billing information
• Delivery information
• Payment authorisation
• Other order details

An order may be delayed or cancelled if the required verification cannot be completed or if we reasonably suspect fraudulent, unauthorised or unlawful activity.

If a cancelled order has already been charged, the appropriate refund will be issued to the original payment method.

9. Pricing and Charges

The total amount payable will be displayed before you submit your order.

This amount will include the product price and any applicable delivery charges or other mandatory charges shown during checkout.

We will not add optional charges without your consent.

You are responsible for reviewing the order summary and total price before completing payment.

10. Pricing Errors

We make reasonable efforts to ensure that prices are accurate. However, an obvious pricing or technical error may occasionally occur.

If an incorrect price is identified before your order is accepted, we may:

• Contact you and offer the product at the correct price; or
• Cancel the affected order and issue a full refund

We will not charge the corrected price without your agreement.

11. Order Confirmation

After successful checkout, you should receive an order-confirmation email.

Please check that the following information is correct:

• Customer name
• Products ordered
• Billing address
• Delivery address
• Order total
• Contact information

Contact us promptly if you identify an error. We cannot guarantee that changes can be made after processing or dispatch has started.

12. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

We cannot normally issue a refund to a different card, bank account or payment method.

After we process a refund, your bank or payment provider may require additional time to display the funds in your account.

Refund eligibility and return requirements are explained in our Refund and Return Policy and Cancellation Policy.

13. Duplicate Payments

If you believe you have been charged more than once for the same order, email us with:

• Your full name
• Order number
• Payment date
• Amount charged
• Evidence showing the duplicate transactions

For security, do not send your complete card number, security code or online banking password by email.

14. Chargebacks and Payment Disputes

Please contact us before opening a chargeback or payment dispute so that we have an opportunity to investigate and resolve the matter.

Opening a chargeback does not remove your responsibility to return a product where a return is required and legally applicable.

We may provide the payment provider with relevant order, delivery, tracking and communication records when responding to a payment dispute.

Nothing in this section limits your legal rights or your right to contact your bank where you believe a transaction was unauthorised.

15. Contact Us

Due to the high volume of enquiries we receive, email is our preferred contact method because it provides a clear and transparent written record.

Sheds Builder
Operated by BUILDINGS AND SHEDS LIMITED
Company Number: 16852382

Email: support@shedsbuilder.co.uk
Phone: +44 7848 449535
Support Hours: Monday–Saturday, 9:00 AM–5:00 PM

Business Address:
4 Melbourne Avenue
Burton-On-Trent
England DE15 0EP,
United Kingdom