Shipping Policy

This Shipping Policy applies to orders placed through Prime Sheds, operated by BEDFORD SHEDS LIMITED, Company Number 11134659.

Order Processing

Orders are processed within 1–4 business days after payment has been successfully received.

Business days are Monday to Friday. Saturdays and Sundays are not included in the processing timeframe.

Once your order has been processed and dispatched, you will receive a confirmation email with delivery or tracking information where available.

Delivery Time

After dispatch, delivery normally takes 5–8 business days.

Business days do not include Saturdays or Sundays.

The total estimated time from placing your order to receiving it is therefore approximately 6–12 business days.

Delivery Delays

Delivery dates are estimates and cannot be guaranteed. Delays may occasionally occur because of:

• High order volumes
• Courier or transport disruptions
• Severe weather
• Access restrictions at the delivery address
• Circumstances outside our reasonable control

We will provide any available updates if we become aware of a significant delay.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your delivery details carefully before completing your purchase. Contact us as soon as possible if you notice an error.

We cannot guarantee that the delivery address can be changed after an order has been processed or dispatched.

Large and Bulky Deliveries

Sheds and outdoor storage products may be delivered as large or heavy packages.

You are responsible for ensuring that:

• The delivery address is accessible
• There is sufficient space for the delivery vehicle
• Any gates, paths or entrances are suitable
• A responsible person is available to accept the delivery where required

Delivery is normally made to the accessible exterior entrance or kerbside location specified by the delivery provider unless otherwise confirmed.

Missed or Refused Deliveries

If no one is available to receive the delivery, the courier may leave instructions, attempt redelivery or return the order to the sender.

Additional delivery or return charges caused by an incorrect address, refused delivery or repeated failed delivery attempts may be charged where applicable.

Refusing delivery does not automatically cancel your order. Please contact us if you wish to cancel or return a product.

Damaged Deliveries

Please inspect the packaging and product as soon as reasonably possible after delivery.

If your order arrives damaged, email us promptly with:

• Your full name
• Order number
• Description of the damage
• Clear photographs of the product and packaging

Email: support@shedsbuilder.co.uk

Please keep the original packaging until our team has reviewed the issue.

Order Tracking

Where tracking is available, the tracking details will be sent to the email address used when placing the order.

Tracking information may require some time to update after dispatch.

Contact Us

Due to a high volume of enquiries, email is our preferred contact method because it provides a clear and transparent written record.

Prime Sheds
Operated by BEDFORD SHEDS LIMITED
Company Number: 11134659

Email: support@shedsbuilder.co.uk
Phone: +44 7988 031611
Support Hours: Monday–Saturday, 9:00 AM–5:00 PM

Business Address:
Unit 2.01, Hollinwood Business Centre
Albert Street
Hollinwood, Failsworth
OL8 3QL
United Kingdom