Terms & Conditions

These Terms and Conditions govern your use of https://shedsbuilder.co.uk/ and any order placed through our website.

The website and the Prime Sheds trading name are operated by:

BEDFORD SHEDS LIMITED
Company Number: 11134659

By accessing our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before purchasing a product.

1. About Prime Sheds

Trading Name: Prime Sheds
Legal Company Name: BEDFORD SHEDS LIMITED
Company Number: 11134659

Email: support@shedsbuilder.co.uk
Phone: +44 7988 031611

Business Address:
Unit 2.01, Hollinwood Business Centre
Albert Street
Hollinwood, Failsworth
OL8 3QL
United Kingdom

Support Hours: Monday–Saturday, 9:00 AM–5:00 PM

Due to a high volume of enquiries, email is our preferred contact method. Email communication provides a clear and transparent written record of your enquiry.

2. Use of Our Website

You may use our website only for lawful personal or business purposes.

You must not:

• Use the website for fraudulent or unlawful activity
• Attempt to gain unauthorised access to the website or its systems
• Introduce viruses, malware or other harmful material
• Interfere with the website’s operation or security
• Copy, reproduce or commercially exploit website content without permission
• Submit false, misleading or inaccurate information
• Use automated systems to collect content or data without authorisation

We may restrict or suspend access where we reasonably believe the website is being misused.

3. Product Information

We take reasonable care to ensure that product descriptions, photographs, dimensions, materials, specifications and prices are accurate.

However:

• Product colours may appear different depending on your screen or device
• Measurements may be approximate unless expressly stated otherwise
• Packaging may differ from images shown
• Minor design or specification changes may be made by manufacturers
• Natural materials may show variations in colour, grain, texture or finish

Product images are provided for illustration. Accessories, foundations, tools, decorative items and installation services are included only where clearly stated in the product description.

Please review all dimensions and product specifications before ordering.

Nothing in these Terms affects your rights where a product is faulty, materially different from its description or unsuitable for a purpose expressly agreed with us.

4. Product Suitability

You are responsible for confirming that the product is suitable for your intended location and purpose before ordering.

This includes checking:

• External product dimensions
• Available installation space
• Ground and foundation requirements
• Access routes, gates and entrances
• Planning permission or local restrictions
• Required tools and assembly skills
• Clearance around the proposed installation area

Unless expressly included in the product listing, groundwork, foundations, installation, electrical work and planning permission are the customer’s responsibility.

We recommend that you do not schedule installers or contractors until the complete order has been delivered and inspected.

5. Placing an Order

When placing an order, you confirm that:

• You are legally capable of entering into a contract
• The information you provide is complete and accurate
• You are authorised to use the selected payment method
• You have reviewed the product description and dimensions
• The delivery location is accessible and suitable

After placing an order, you should receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that it has been accepted.

A binding contract is formed when we confirm that your order has been accepted or dispatched.

6. Order Acceptance

We may decline or cancel an order before acceptance where reasonably necessary, including when:

• A product is unavailable
• Payment cannot be authorised
• The delivery address is incomplete or outside our service area
• A material pricing or product-information error has occurred
• Fraudulent or suspicious activity is identified
• Delivery cannot reasonably be completed at the address supplied

If payment has already been taken for an order we cannot accept, we will issue a refund to the original payment method.

7. Prices and Payment

Product prices are displayed on the website in the currency shown at checkout.

The total amount payable, including any applicable delivery charges, will be displayed before you submit your order.

Full payment is normally required when the order is placed.

We may use third-party payment processors to securely process payments. We do not normally store complete payment-card details on our own systems.

You must provide accurate billing and payment information. An order may be delayed or cancelled if payment cannot be verified or authorised.

8. Pricing Errors

We make reasonable efforts to display accurate prices. However, errors may occasionally occur.

Where an obvious pricing error is identified before the order is accepted, we may:

• Contact you and offer the correct price; or
• Cancel the order and issue a full refund

We will not charge a corrected price without your agreement.

9. Order Processing

Orders are normally processed within 1–4 business days after payment has been successfully received.

Business days are Monday to Friday. Saturdays, Sundays and public holidays are not included in the processing period.

Processing times are estimates and may be affected by product availability, payment verification or unusually high order volumes.

10. Delivery Time

After dispatch, delivery normally takes 5–8 business days.

Saturdays, Sundays and public holidays are not included in the estimated delivery timeframe.

The estimated total time from placing an order to delivery is approximately 6–12 business days.

Delivery dates and times are estimates rather than guaranteed appointments unless we expressly confirm otherwise.

11. Delivery Address and Access

You are responsible for providing a complete and accurate delivery address.

You must ensure that:

• The delivery vehicle can safely access the address
• Roads, entrances, gates and driveways are suitable
• There is sufficient space to unload the order
• Any parking or access restrictions are disclosed in advance
• A responsible person is available where required

Large or bulky products may be delivered to the kerbside, driveway, accessible exterior entrance or another safe unloading point determined by the delivery provider.

Delivery into a garden, building, garage or specific internal location is not included unless expressly agreed in writing.

12. Delivery Inspection

You should inspect the external packaging and delivered components as soon as reasonably possible.

Where visible damage is present:

• Note the damage on the delivery record where possible
• Take clear photographs of the packaging and product
• Retain all packaging and damaged components
• Contact us promptly at support@shedsbuilder.co.uk

Please do not assemble, install, alter or dispose of a damaged product before receiving instructions from us, unless doing so is necessary for safety.

A delay in reporting a problem does not remove rights you may have under applicable consumer law.

13. Delivery Delays

Delivery may occasionally be delayed by circumstances outside our reasonable control, including:

• Severe weather
• Transport or courier disruption
• Road closures
• Supplier delays
• Access difficulties
• Industrial action
• Public emergencies
• Events of force majeure

We will provide available updates where we become aware of a significant delay.

If delivery cannot be completed within a reasonable period, please contact us so that we can review the order and available options.

14. Missed, Refused or Failed Delivery

If delivery cannot be completed because:

• No responsible person is available
• The delivery address is incorrect
• Access is unsafe or unsuitable
• The customer refuses delivery without an agreed reason
• Relevant access restrictions were not disclosed

the delivery provider may attempt redelivery or return the product.

Reasonable additional costs caused by a failed delivery, redelivery or return may be charged where permitted.

Refusing delivery does not automatically cancel the order. Customers wishing to cancel must contact us in accordance with our Cancellation Policy.

15. Order Cancellation

You may request to cancel an order before dispatch by emailing:

support@shedsbuilder.co.uk

Please include your full name and order number.

We will make reasonable efforts to stop the order, but cancellation cannot be guaranteed once processing, preparation or dispatch has begun.

Orders that have already been dispatched may need to be handled as returns under our Refund and Return Policy.

Your statutory cancellation rights for qualifying online purchases remain unaffected.

16. Returns and Refunds

Qualifying customers may have the right to cancel an online purchase within 14 days of receiving the order and then return the product within a further 14 days after notifying us.

Change-of-mind products must be returned complete, securely packaged and in an appropriate condition.

Customers are normally responsible for the direct cost of a change-of-mind return. Returns for sheds and other large products can be expensive, so customers should consider product dimensions and specifications carefully before ordering.

We may reduce a refund where a product has lost value because it has been assembled, installed, altered, damaged or handled beyond what was reasonably necessary to inspect it.

Full return requirements are provided in our Refund and Return Policy.

17. Return Authorisation

You must contact us before sending a return.

Do not return products to our main business address.

Once a return has been approved, we will provide return instructions.

Approved returns should be directed to:

Prime Sheds Returns
Units C1–C4, Junction 7 Business Park
Clayton-le-Moors
Accrington
BB5 5JW
United Kingdom

Products sent without prior authorisation may be delayed, refused or returned to the sender where appropriate.

18. Faulty, Damaged or Incorrect Products

Contact us promptly if a product:

• Arrives damaged
• Is faulty
• Is not as described
• Has missing components
• Is different from the product ordered

Please provide your order number, a description of the issue and clear photographs where possible.

Where a problem is confirmed, we will provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include replacement parts, repair, replacement, collection, a price reduction or refund.

Nothing in these Terms limits your statutory rights relating to goods that are faulty, not as described or not of satisfactory quality.

19. Assembly and Installation

Unless expressly stated otherwise, products are supplied for self-assembly.

You are responsible for:

• Reading the assembly instructions before beginning
• Checking that all components are present
• Using suitable tools and protective equipment
• Preparing a level and appropriate base
• Following all safety and anchoring instructions
• Using competent installers where necessary

Do not continue assembling a product if components appear damaged, incorrect or missing. Contact us before making modifications or purchasing replacement parts.

We are not responsible for damage caused by incorrect assembly, unsuitable foundations, unauthorised alterations, failure to follow instructions or improper use. This does not exclude responsibility for a defective product or instructions that are materially inadequate.

20. Customised and Made-to-Order Products

Some products may be manufactured, modified or prepared according to customer specifications.

Where a product is clearly personalised or made to your specifications, the standard change-of-mind cancellation right may not apply once production has begun.

This restriction does not affect your rights where the product is faulty, damaged, incorrectly supplied or not as described.

Any product-specific cancellation restrictions will be communicated before purchase where applicable.

21. Promotions and Discount Codes

Promotions and discount codes may be subject to separate conditions.

Unless otherwise stated:

• Discounts cannot be exchanged for cash
• Only one discount code may be used per order
• Codes cannot be applied retrospectively
• Promotions may have expiry dates or product restrictions
• Refunds will reflect the amount actually paid

We may withdraw or correct a promotion where there is an obvious error, misuse or fraudulent activity. This will not affect an order that has already been validly accepted unless required by law.

22. Website Availability

We aim to keep the website available and accurate, but uninterrupted access cannot be guaranteed.

We may temporarily suspend or modify the website for maintenance, security, technical or operational reasons.

We are not responsible for losses caused solely by temporary website unavailability where we have exercised reasonable care.

23. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience. We do not control third-party websites and are not responsible for their content, security, availability or privacy practices.

You should review the terms and policies of any third-party website before using it.

24. Intellectual Property

Website content, including text, graphics, logos, product photographs, design elements and layout, is owned by or licensed to BEDFORD SHEDS LIMITED unless otherwise stated.

You may view and print website content for personal, non-commercial use.

You must not reproduce, distribute, modify, republish or commercially exploit our content without prior written permission.

25. Customer Reviews and Submitted Content

Where you submit a review, image or other content, you confirm that:

• The content is truthful and based on genuine experience
• You have the right to submit it
• It does not infringe another person’s rights
• It is not unlawful, abusive, misleading or defamatory

We may moderate or remove content that breaches these requirements.

We will not knowingly publish fabricated or misleading reviews.

26. Privacy and Personal Information

Personal information is processed in accordance with our Privacy Policy.

We use customer information to process orders, arrange delivery, provide support, prevent fraud and meet legal obligations.

Third parties such as payment processors, delivery providers and service providers may receive information where necessary to complete an order or operate the website.

27. Our Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of statutory consumer rights
• Any matter that cannot legally be excluded

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

For consumer orders, we are not responsible for business losses, including loss of profit, revenue, contracts, opportunity or commercial interruption.

These limitations do not affect remedies available under applicable consumer law.

28. Events Outside Our Control

We are not responsible for a delay or failure caused by an event outside our reasonable control.

Where such an event affects an order, we will take reasonable steps to minimise the disruption and communicate material updates.

If the disruption continues for an unreasonable period, either party may have the right to cancel the affected order, subject to applicable law.

29. Changes to These Terms

We may update these Terms and Conditions to reflect changes to our services, business practices or legal obligations.

The version applicable to your order will normally be the version published when the order was placed.

Changes will not retrospectively remove rights already acquired under an accepted order.

30. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

31. No Waiver

If we delay enforcing a right under these Terms, this does not mean that the right has been waived.

32. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Nothing in this section deprives a consumer of mandatory legal protections available in the part of the United Kingdom where they live.

Any dispute may be brought before a court with lawful jurisdiction.

33. Contact Us

For questions about these Terms and Conditions, contact:

Prime Sheds
Operated by BEDFORD SHEDS LIMITED
Company Number: 11134659

Email: support@shedsbuilder.co.uk
Phone: +44 7988 031611
Support Hours: Monday–Saturday, 9:00 AM–5:00 PM

Business Address:
Unit 2.01, Hollinwood Business Centre
Albert Street
Hollinwood, Failsworth
OL8 3QL
United Kingdom